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Project Name

Business Type

Website Builder

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--- Content from pro_website_-_cx_requests_live_call_-_in-23182.pdf ---
Pro Website - CX requests Live Call - IN-
23182
Company name:
Network Solutions Professional Services
Request owner:
Mae Antonette L
Client name(s):
Ha Nguyen (hanguyen@htcompsrv.com)
Request due:
03/18/2026
Exported on:
03/18/2026
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Network Solutions Professional Services
1.0 Instructions
Hi [Customer Name], 
Thank you for your purchase! You've taken a great step toward enhancing your online
presence. 
Please complete the attached form to help us understand your website needs,  target
audience, location, competitors, and other key information. 
Form Tips: 
Use the left menu to navigate between sections. 
Your progress saves automatically—you can return at any time to finish. 
Submit each item for review when complete (blue = incomplete, green = complete). 
Please note that the form will lock after 48 hours. We cannot accept additional content
during this time. 
Support Hours: 
Monday–Friday, 8:00 AM–8:00 PM EST 
Phone: 
888-642-0197
We look forward to learning more about your business! 
Warm regards, 
The Pro Serv Team 
Note: This is a no-reply email and is not monitored. 
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Network Solutions Professional Services
2.0 Business Information
This Interview needs to be completed on the initial call.  DO NOT send a link to
the customer. 
Hi (CUSTOMER NAME) , again, my name is (YOUR NAME), and I will be working with you.
How are you doing today?
First, thank you for choosing (BRAND). Today, our goal is to collect information about your
business to gain a thorough understanding of your operations and effectively represent you
online. 
Please feel free to ask me any questions you have as we gather your business information.
When a first-time website visitor sees your site, you want them to quickly understand what
you offer and see enticing details about the business. 
2.1 Overview
What business name do you want to display on your website? 
(approved)
The capitalization and/or special characters is also 
important).   Example:  Barney's Burgers
& Barbecue 
H & T Computer Services, Inc.
Give us a brief overview of your business. What do you do? 
(approved)
Example:  We are a bar and grill that serves burgers, barbecue bar food, and beer. We offer
pick up but not delivery and serve the Smallville, Indiana, area.
We sell, provide services and support in PC, Mac,Ipad and Perpheral Equipments.
What are the top three services or products you'd like featured? 
(approved)
Example:  Casual Dining, Catering, Dine-in, Take Out, Outdoor Seating etc.
Don't forget to include any unique selling points!
Printer repair, Plotter Repair, Computer Repair
What makes your business stand out against the competition? 
(approved)
Example: Voted 2019 best burger in Harristown, family-owned business, 30 years
experience, celebrating our 10th year, etc.
We'll use this to highlight what makes your business unique.
We are a small business owner. H&T believes that a major advantage for our customers is
the ability for them to have direct access to key personnel. The levels of management are
at a minimum, thus reducing the overhead burden. With this overhead reduced, H&T is
able to provide excellent services at a low cost for our customers.
What type of customers do you want to attract? 
(approved)
Example: 20-something cowboys, suburban moms, families, etc.
This helps us tailor your website to your target audience.
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Network Solutions Professional Services
Students, local government, corporations, we support the school county, and the school
system
Where do the customers you’re targeting live? 
(approved)
 Example: 20-something cowboys, suburban moms, families, etc.
This helps us tailor your website to your target audience.
Metropolitan, DC and VA
Please provide your physical address. 
(approved)
PO BOX 1896 
Centreville VA 20122 ** The customer doesn't want to provide the business'
physical address. Provided the PO box, instead**
2.2 Contact Information
How do you want your customers to contact you? 
(approved)
 Please enter your response, if applicable, in the right-hand column by double-clicking the
field.
 We'll feature these options prominently on your website.     
Contact Option
Answer
Phone
(703) 830-7580
Email
Sales Department: sales@htcompsrv.com | Support:
Support@htcompsrv.com
Visit Us In Person
PO BOX 1896 
Centreville VA 20122
File has been exported to:
business_information/how_do_you_want_your_customers_to_contact_you_.csv
Format: CSV
Is this also the best number for us to reach you at? 
(approved)
[ ]
Yes
[X]
No
What number is the best to use to reach you at? 
(approved)
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Network Solutions Professional Services
7039477159
What is your Email Address? 
(approved)
hanguyen@htcompsrv.com
What are your Hours of Operation? 
(approved)
Please add 'NA' for any days you are closed, including Saturdays and Sundays.  
Example:
Monday–Friday: 9:00 AM – 5:00 PM 
 Saturday: N/A (Closed)
Sunday: N/A (Closed)     
Monday - Friday: 9:00 AM - 5:00 PM Saturday-Sunday: Closed
2.3 Social Media Links
What social media links do you want displayed on this website? Please enter the URL if
applicable for those noted below.  Please enter NA if not applicable        
Social Media 
(approved)
Please double-click in the column to enter your answer. 
 
Social Media Type
Link to Social media
Facebook
N/A
Instagram
N/A
Other
N/A
None
N/A
File has been exported to: 
business_information/social_media.csv
Format: CSV
2.4 Branding & Promotions
Provide a slogan or tagline if you have one. 
(approved)
Example: One stop. All done.
We'll use this on your website to keep your message consistent.
 
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Network Solutions Professional Services
A+ Certified
Any offers, discounts, specials we should include on your website? 
(approved)
Special offers are a great way to entice someone to do business with you when shown
prominently on your Home Page. 
Example: Free consultation, Veterans save 25%, etc.
N/A
Do you have a Logo? Please have the customer upload the Logo via the account
manager. 
(approved)
If the customer can log into their account - follow these directions to upload via RAC
Request a Change (RAC) - Pro Serv Onboarding - Confluence (newfold.com)
If the customer is unable to log into their account manager, follow these steps:
 Account Access - Pro Serv Onboarding - Confluence (newfold.com)
Find the mods case and add to Pulse Notes. 
File has been exported to: 
business_information/ht-u3367.png
File size: 16.5 KB, Width x Height (px): 156 x 156, Format: PNG
Uploaded by: N/A
Do you have any marketing collateral? 
(approved)
  An existing website, a professional logo, and social media pages, such as Facebook, often
contain valuable information and marketing collateral, including brochures, sales
presentations, and promotional images.    
[ ]
Yes
[X]
no
2.5 Existing Website
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Network Solutions Professional Services
Do you have an existing website? 
(approved)
[X]
Yes
[ ]
No
What is the URL for your existing website? 
(approved)
http://htcompsrv.com/
What do you like about your existing site? 
(approved)
  We'll take this feedback into consideration as we create your new website!
I like the pictures, the computers and the guy repairing the plotter. I am open with new
design.
What do you dislike about your existing site? 
(approved)
  We'll take this feedback into consideration as we create your new website!
N/A
2.6 Images & Galleries
It is essential to maintain a professional and consistent look for your brand across key
locations where customers will encounter your business.         
Which Images would you like us to use? Please upload them here. 
(approved)
If the customer can log into their account - follow these directions to upload via RAC
Request a Change (RAC) - Pro Serv Onboarding - Confluence (newfold.com)
If the customer is unable to log into their account manager follow these steps:
 Account Access - Pro Serv Onboarding - Confluence (newfold.com)
Find the mods case and add to Pulse Notes. 
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File has been exported to: 
business_information/repair_2.jpg
File size: 52.8 KB, Width x Height (px): 421 x 265, Format: JPG
Uploaded by: N/A
File has been exported to: 
business_information/1_networking.jpg
File size: 39.8 KB, Width x Height (px): 421 x 265, Format: JPG
Uploaded by: N/A
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File has been exported to: 
business_information/help_3.jpg
File size: 43.3 KB, Width x Height (px): 421 x 265, Format: JPG
Uploaded by: N/A
File has been exported to: 
business_information/hp4500.jpg
File size: 20.8 KB, Width x Height (px): 477 x 400, Format: JPG
Uploaded by: N/A
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File has been exported to: 
business_information/printer_4.jpg
File size: 58.5 KB, Width x Height (px): 421 x 265, Format: JPG
Uploaded by: N/A
Customer has images from an existing Website or Facebook or Instagram. 
(approved)
INTERNAL NOTE:
 If the client has photos that can be pulled from an existing website or
Facebook, please upload them here.
This upload field can be used for images that will be placed on the website, used in a
Gallery, or displayed in a Banner.
Be clear in your notes as to where these should be placed and what they are for Page,
Gallery, or Banner.
If the customer doesn't have any images that can be pulled from a website/Facebook -
mark as NA
No answer given
Did you purchase a Rotating Banner? 
(approved)
Do not ask the customer if they have purchased any Add-on Products.
  
Purchased
products should have 
been discussed during the handoff from the BC.  You can also check
the OP.
If the customer didn't purchase any Add-On Products, 
select NO 
and move to the next
section if applicable.         
INTERNAL NOTE:
  To gather images or documents, please have the customer log into their
account an upload via Account Manager.  Get the MODS case and add it to Pulse Notes.
Review images for quality. 
Review any documentation for clarification/contradicting info.
THIS NEEDS TO BE COMPLETED WITH THE CUSTOMER ON THE LINE.
[ ]
Yes
[X]
No
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Did you purchase a Gallery? 
(approved)
[ ]
Yes
[X]
No
2.7 Page Content
 The homepage serves as the virtual front door to your business, encapsulating the essence
of your brand and captivating visitors from the moment they arrive.  It's important that we
highlight the top three services prominently, each with a brief description and a clear call
to action.   We will include exclusive special offers on the homepage that can immediately
capture attention and drive engagement.  We will create three additional Service Pages and
a Contact Page.    
Home Page 
(approved)
Our team will craft the text  for your Home Page using the information provided in the
business overview section. Is there anything else you want us to include on the Home
Page? 
We sell, provide services and support in PC, Mac, Ipad and Perpheral Equipments.
"H&T believes that a major advantage for our customers is the ability for them to have
direct access to key personnel. The levels of management are at a minimum, thus
reducing the overhead burden. With this overhead reduced, H&T is able to provide
excellent services at a low cost for our customers."
Why H& T?
H&T Computer Services, Inc. is a Small Minority Business, certified by SWAM.
ONLINE SERVICES
Use any of our online services
to easiy submit a Service Request or Status Report.
LOCALLY OWNED
We are located in the heart of Fairfax and have been serving the area since 1986
GREAT SUPPORT
Our technicians are Factory trained and A+ certified. Ready to deliver excellent service.
Our Services
If you don't see a service you are looking for give us a call so we can help you TODAY!
703-830-7580
Hardware
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Installation, Repair & Maintenance
Networking
Communication in the palm of your hands
Hassle Free
Professional and Classy
Product / Service Page 1 
(approved)
What Service / Product would you like to showcase? 
Don't forget to include any unique selling points!    
About Us 
H&T Computer Services , Inc. is a Small Minority Business, certified by SWAM. We sell,
provide services and support in PC, Mac and Peripheral Equipment. As a small business,
H&T believes that a major advantage for our customers is the ability for them to have
direct access to key personnel. The levels of management are at a minimum, thus
reducing the overhead burden. With this overhead reduced, H&T is able to provide
excellent services at a low cost for our customers.
We are proud of our staff and management. Their expertise, personal interest, and
commitment will insure the success of the project we are proposing for you.
Servicing Northern VA Since 1986
Product / Service Page 2 
(approved)
What Service / Product would you like to showcase? 
 Don't forget to include any unique selling points!        
Services
PC, Mac & iPad Repairs
We handle Mac, day old laptops, iPads. Broken screens, not turning on. We also repair
issues with operating systems. 
Printer Repairs
We repair all kinds of printers. Printer's not working, printer jammed, when printer is
printing incorrect colors
Plotter Repairs
Plotter doesn't work, when it has errors and when they print it doesn't work. We also repair
all kinds of plotters. We specializes in Epson and HP Plotters.
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Data Recovery
If customers want to recover data, we can help them with that. This includes recovering
deleted data, corrupted data, etc. 
Sales Toners
Order Supplies
If the customer wants to order paper, toners, and any materials for their printers, we can
help them create an order. We provide a lower cost than bigger suppliers
Virus & Spyware Removal
We support all devices when removing viruses and spyware. If the system hangs or gets
worse, it typically goes to a blue screen on Windows Computers.
Product / Service Page 3 
(approved)
What Service / Product would you like to showcase? 
Service Request 
To place an on-site service call, call (703) 830-7580 or fill out the form below. You will be
contacted.
** Add the Custom Contact Form **
Did you purchase a 6th page? 
(approved)
[ ]
Yes
[X]
No
Please upload any additional content or documents you would like for us to
consider when creating your website. 
(approved)
No answer given
Anything else that would be helpful for us to know? 
(approved)
For example: if webpage content is uploaded would you like us to "rewrite" the content or
leave it "as-is"    
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1. On the Contact Us Page, add this info:
For the Status of the service, please fill out the information below and provide your Work
Order Number:
** Add basic contact form and send it to  hanguyen@htcompsrv.com &
Support@htcompsrv.com **
2.  The customer confirmed that the copy team can rewrite the content if needed
3. The customer confirmed that the design team can use stock photos if needed
4. The business name may vary on the content but the customer has confirmed that the
business name is: H & T Computer Services, Inc.
2.8 eCommerce
Did the customer purchase eCommerce? 
(approved)
[ ]
Yes
[X]
No
2.9 Feature Integrations
Did you purchase a Feature Integration? 
(approved)
[X]
Yes
[ ]
No
What Feature Integration did you purchase? 
(approved)
[X]
Custom Contact Forms
[ ]
Bulk Image Gallery
[ ]
Paid Content / Members Login
[ ]
Appointment Requests
[ ]
Event Calendar
Custom Contact Forms 
(approved)
The Custom Form add-on can list up to 15 form 
fields. We recommend keeping it under 10
so your customers are not deterred from 
filling it out. 
We need the following information to add the form to the 
website.  
Question
Answer
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Form Name:
Service Request Form
Field Values:
Date* Time* Requester Name* Phone* Contact Name* Contact Phone*
Location of unit* Organization/Agency* Street Address* Address
(cont.) City* 
State* Zip Code* E-mail* Work Order # (optional)
BP/PO#* (optional) 
Please provide the following product information:
Level of Service [drop down options: Low, Medium, High, Critical]
Brand/Model* Serial #* Error Code (if any) Description of the problem*
Email address to
receive form
submissions:
hanguyen@htcompsrv.com & 
Support@htcompsrv.com
Do you need to
allow a file to be
attached?
No
What page should
this be included
on?
Service Request page (4th page)
Question
Answer
File has been exported to: 
business_information/custom_contact_forms.csv
Format: CSV
Did you purchase a second Custom Contact Forms 
(approved)
[ ]
Yes
[X]
No
2.10 Closing
Once your website is complete, you'll receive an email with a link to your website, allowing
you to review it before I call you to complete the Welcome Call. The Welcome Call is crucial;
it enables us to gather your feedback, address any questions you may have, and provide
you with the necessary records to launch your site. Completing the Welcome Call ensures
that your service truly reflects your business.  
For your convenience, if you require assistance with any of your services, including any DIY
tasks you may have, please call us at 888-642-0197.
Thank you for choosing Pro Services        
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