Customer Summary

System Prompt Used

You are a senior website strategist. Generate ONLY the project_overview and customer_overview sections of a strategic blueprint.

LANGUAGE REQUIREMENTS:
- Use simple, clear language that anyone can understand
- Avoid technical jargon, acronyms, and complex terms
- Write as if speaking directly to a business owner
- Explain everything in plain English
- Use everyday words instead of technical terms
- Make it easy for non-technical people to understand

RULES:
- Return ONLY valid JSON with the exact structure provided
- No extra text, no explanations, no markdown
- Use only verified intake content from real businesses
- Never guess, assume, or fabricate

PROJECT OVERVIEW REQUIREMENTS:
- The executive_summary field is REQUIRED and must contain a comprehensive 2-3 sentence summary
- The executive_summary should describe the business value proposition, competitive positioning, and key differentiators
- Use specific business information from the intake content, not generic descriptions
- The executive_summary must be meaningful and informative, not empty or placeholder text
- DO NOT leave executive_summary as "string" or empty - it must contain actual content

User Context Sent To Model

BUSINESS NAME: OP-85618

BUSINESS TYPE: Home Medical Equipment Retailer

LOCATION: Augusta, Georgia, USA

SELECTED PRODUCTS: Pro Website Siteplus, Rotating Banner, Gallery



PRODUCT-SPECIFIC REQUIREMENTS:

- Generate recommendations specific to the selected products

- Consider product-specific features, integrations, and requirements

- Ensure blueprint recommendations align with selected product capabilities



TARGET AUDIENCE: Seniors, senior caregivers, caregivers, and individuals recovering from surgery who require short-term or long-term home medical equipment. Demographics include adults aged 50+, family caregivers, and healthcare decision-makers in the Central Savana River Area, Georgia, and surrounding regions. Psychographics: individuals seeking reliable, high-quality medical equipment, prioritizing service, trust, and local expertise.

PRIMARY GOALS: Enhance online presence to attract new customers, Showcase top products and services to drive in-store visits and inquiries, Position the business as a trusted, long-standing provider in the local medical equipment market

BRAND VALUES: Dedication to improving quality of life, Long-term family business with a legacy of service, Commitment to servicing and supporting products sold

SERVICES OFFERED: Sales of home medical equipment, Rental of home medical equipment, Servicing and maintenance of equipment sold

COMPETITIVE ADVANTAGES: Over 40 years serving the local area, Flagship dealer for Golden Technology and Pride Mobility brands, Family-owned business providing personalized service and equipment support

BRAND PERSONALITY: Professional, compassionate, trustworthy, and community-focused. The brand voice is supportive and knowledgeable, emphasizing reliability, experience, and a genuine commitment to customer well-being.

UPLOADED CONTENT:
--- Content from pro_website_-_cx_requests_live_call_-_in-23126.pdf ---
Pro Website - CX requests Live Call - IN-
23126
Company name:
Network Solutions Professional Services
Request owner:
Rhaila S
Client name(s):
Carolyn Holgate (rhaila.shockey8735346@newfold.com)
Request due:
02/27/2026
Exported on:
02/27/2026
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1.0 Instructions
Hi Carolyn, 
Thank you for your purchase! You've taken a great step toward enhancing your online
presence. 
Please complete the attached form to help us understand your website needs,  target
audience, location, competitors, and other key information. 
Form Tips: 
Use the left menu to navigate between sections. 
Your progress saves automatically—you can return at any time to finish. 
Submit each item for review when complete (blue = incomplete, green = complete). 
Please note that the form will lock after 48 hours. We cannot accept additional content
during this time. 
Support Hours: 
Monday–Friday, 8:00 AM–8:00 PM EST 
Phone: 
888-642-0197
We look forward to learning more about your business! 
Warm regards, 
The Pro Serv Team 
Note: This is a no-reply email and is not monitored. 
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2.0 Business Information
This Interview needs to be completed on the initial call.  DO NOT send a link to
the customer. 
Hi (CUSTOMER NAME) , again, my name is (YOUR NAME), and I will be working with you.
How are you doing today?
First, thank you for choosing (BRAND). Today, our goal is to collect information about your
business to gain a thorough understanding of your operations and effectively represent you
online. 
Please feel free to ask me any questions you have as we gather your business information.
When a first-time website visitor sees your site, you want them to quickly understand what
you offer and see enticing details about the business. 
2.1 Overview
What business name do you want to display on your website? 
(approved)
The capitalization and/or special characters is also 
important).   Example:  Barney's Burgers
& Barbecue 
DuraMed Medical
Give us a brief overview of your business. What do you do? 
(approved)
Example:  We are a bar and grill that serves burgers, barbecue bar food, and beer. We offer
pick up but not delivery and serve the Smallville, Indiana, area.
We sell and rent home medical equipment. We do not work with insurance. We are retail
only.
What are the top three services or products you'd like featured? 
(approved)
Example:  Casual Dining, Catering, Dine-in, Take Out, Outdoor Seating etc.
Don't forget to include any unique selling points!
Seat Lift Chairs
Mobility Equipment
Durable Medical Equipment
Walkers
What makes your business stand out against the competition? 
(approved)
Example: Voted 2019 best burger in Harristown, family-owned business, 30 years
experience, celebrating our 10th year, etc.
We'll use this to highlight what makes your business unique.
We've been for 40 years serving our area. Long term family business. We service
equipment that we sell. We are a flagship dealer for Golden Technology and Pride Mobility
brand.
What type of customers do you want to attract? 
(approved)
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Example: 20-something cowboys, suburban moms, families, etc.
This helps us tailor your website to your target audience.
Seniors
Senior Caregivers
Caregivers
People recovering from surgery who needs short term equipment
Where do the customers you’re targeting live? 
(approved)
 Example: 20-something cowboys, suburban moms, families, etc.
This helps us tailor your website to your target audience.
Central Savana River Area
Georgia and Surrounding Areas
Please provide your physical address. 
(approved)
1543 15th Street Augusta, GA 30901
2.2 Contact Information
How do you want your customers to contact you? 
(approved)
 Please enter your response, if applicable, in the right-hand column by double-clicking the
field.
 We'll feature these options prominently on your website.     
Contact Option
Answer
Phone
706-737-0500 and 800-637-1378 (Toll Free)
Email
duramed@outlook.com
Visit Us In Person
1543 15th Street Augusta, GA 30901
File has been exported to:
business_information/how_do_you_want_your_customers_to_contact_you_.csv
Format: CSV
Is this also the best number for us to reach you at? 
(approved)
[X]
Yes
[ ]
No
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What is your Email Address? 
(approved)
donna.duramedmedical@gmail.com - personal email of the cx (We will not display on the
website)
What are your Hours of Operation? 
(approved)
Please add 'NA' for any days you are closed, including Saturdays and Sundays.  
Example:
Monday–Friday: 9:00 AM – 5:00 PM 
 Saturday: N/A (Closed)
Sunday: N/A (Closed)     
Monday - Friday 8:30 am - 5:30 pm / Saturday & Sunday - Closed
2.3 Social Media Links
What social media links do you want displayed on this website? Please enter the URL if
applicable for those noted below.  Please enter NA if not applicable        
Social Media 
(approved)
Please double-click in the column to enter your answer. 
 
Social Media Type
Link to Social media
Facebook
facebook.com/duramedmedical
Instagram
Other
YT:
https://www.youtube.com/c/DuraMedMedicalSupplyAugusta
None
File has been exported to: 
business_information/social_media.csv
Format: CSV
2.4 Branding & Promotions
Provide a slogan or tagline if you have one. 
(approved)
Example: One stop. All done.
We'll use this on your website to keep your message consistent.
Dedicated to improving the quality of life
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Any offers, discounts, specials we should include on your website? 
(approved)
Special offers are a great way to entice someone to do business with you when shown
prominently on your Home Page. 
Example: Free consultation, Veterans save 25%, etc.
None
Do you have a Logo? Please have the customer upload the Logo via the account
manager. 
(todo)
If the customer can log into their account - follow these directions to upload via RAC
Request a Change (RAC) - Pro Serv Onboarding - Confluence (newfold.com)
If the customer is unable to log into their account manager, follow these steps:
 Account Access - Pro Serv Onboarding - Confluence (newfold.com)
Find the mods case and add to Pulse Notes. 
File has been exported to: 
business_information/duramed_logo.png
File size: 6.13 KB, Width x Height (px): 240 x 50, Format: PNG
Uploaded by: N/A
Do you have any marketing collateral? 
(approved)
  An existing website, a professional logo, and social media pages, such as Facebook, often
contain valuable information and marketing collateral, including brochures, sales
presentations, and promotional images.    
[ ]
Yes
[X]
no
2.5 Existing Website
Do you have an existing website? 
(approved)
[ ]
Yes
[X]
No
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2.6 Images & Galleries
It is essential to maintain a professional and consistent look for your brand across key
locations where customers will encounter your business.         
Which Images would you like us to use? Please upload them here. 
(approved)
If the customer can log into their account - follow these directions to upload via RAC
Request a Change (RAC) - Pro Serv Onboarding - Confluence (newfold.com)
If the customer is unable to log into their account manager follow these steps:
 Account Access - Pro Serv Onboarding - Confluence (newfold.com)
Find the mods case and add to Pulse Notes. 
File has been exported to: 
business_information/home_1.jpg
File size: 45.8 KB, Width x Height (px): 314 x 250, Format: JPG
Uploaded by: N/A
File has been exported to: 
business_information/about_us.png
File size: 78.6 KB, Width x Height (px): 285 x 198, Format: PNG
Uploaded by: N/A
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File has been exported to: 
business_information/home_4.jpg
File size: 29.5 KB, Width x Height (px): 225 x 250, Format: JPG
Uploaded by: N/A
File has been exported to: 
business_information/home_2.jpg
File size: 27 KB, Width x Height (px): 238 x 250, Format: JPG
Uploaded by: N/A
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File has been exported to: 
business_information/home_3.jpg
File size: 40.8 KB, Width x Height (px): 333 x 249, Format: JPG
Uploaded by: N/A
File has been exported to: 
business_information/in_the_store_1.jpg
File size: 158 KB, Width x Height (px): 600 x 800, Format: JPG
Uploaded by: N/A
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File has been exported to: 
business_information/in_the_store_3.jpg
File size: 112 KB, Width x Height (px): 600 x 800, Format: JPG
Uploaded by: N/A
File has been exported to: 
business_information/in_the_store_4.jpg
File size: 114 KB, Width x Height (px): 600 x 800, Format: JPG
Uploaded by: N/A
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File has been exported to: 
business_information/ine_the_store_2.jpg
File size: 123 KB, Width x Height (px): 627 x 836, Format: JPG
Uploaded by: N/A
File has been exported to: 
business_information/in_the_store_5.jpg
File size: 36.8 KB, Width x Height (px): 800 x 800, Format: JPG
Uploaded by: N/A
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File has been exported to: 
business_information/the_cannabis_pharmacy.jpg
File size: 11.2 KB, Width x Height (px): 179 x 179, Format: JPG
Uploaded by: N/A
File has been exported to: 
business_information/ulta_lab_test.png
File size: 106 KB, Width x Height (px): 300 x 250, Format: PNG
Uploaded by: N/A
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File has been exported to: 
business_information/fullscript.jpg
File size: 17 KB, Width x Height (px): 200 x 200, Format: JPG
Uploaded by: N/A
File has been exported to: 
business_information/medamour.png
File size: 25.5 KB, Width x Height (px): 122 x 182, Format: PNG
Uploaded by: N/A
File has been exported to: 
business_information/metagenics_banner.jpg
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File size: 4.34 KB, Width x Height (px): 279 x 89, Format: JPG
Uploaded by: N/A
File has been exported to: 
business_information/ananda_cbd.jpg
File size: 7.23 KB, Width x Height (px): 214 x 207, Format: JPG
Uploaded by: N/A
File has been exported to: 
business_information/lifeextension.png
File size: 6.74 KB, Width x Height (px): 149 x 38, Format: PNG
Uploaded by: N/A
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File has been exported to: 
business_information/ortho_molecular.png
File size: 23.2 KB, Width x Height (px): 132 x 123, Format: PNG
Uploaded by: N/A
File has been exported to: 
business_information/standard_process.gif
File size: 2.02 KB, Width x Height (px): 174 x 38, Format: GIF
Uploaded by: N/A
File has been exported to: 
business_information/mediherb.png
File size: 5.6 KB, Width x Height (px): 221 x 30, Format: PNG
Uploaded by: N/A
File has been exported to: 
business_information/nordic_naturals.png
File size: 8.61 KB, Width x Height (px): 156 x 38, Format: PNG
Uploaded by: N/A
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File has been exported to: 
business_information/metagenics.webp
File size: 4.11 KB, Width x Height (px): 177 x 177, Format: WEBP
Uploaded by: N/A
File has been exported to: 
business_information/consultation_with_eric.png
File size: 74.5 KB, Width x Height (px): 202 x 177, Format: PNG
Uploaded by: N/A
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File has been exported to: 
business_information/phalback_2.jpg
File size: 49.2 KB, Width x Height (px): 550 x 800, Format: JPG
Uploaded by: N/A
File has been exported to: 
business_information/phalback.jpg
File size: 70.5 KB, Width x Height (px): 550 x 800, Format: JPG
Uploaded by: N/A
Customer has images from an existing Website or Facebook or Instagram. 
(approved)
INTERNAL NOTE:
 If the client has photos that can be pulled from an existing website or
Facebook, please upload them here.
This upload field can be used for images that will be placed on the website, used in a
Gallery, or displayed in a Banner.
Be clear in your notes as to where these should be placed and what they are for Page,
Gallery, or Banner.
If the customer doesn't have any images that can be pulled from a website/Facebook -
mark as NA
No answer given
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Did you purchase a Rotating Banner? 
(approved)
Do not ask the customer if they have purchased any Add-on Products.
  
Purchased
products should have 
been discussed during the handoff from the BC.  You can also check
the OP.
If the customer didn't purchase any Add-On Products, 
select NO 
and move to the next
section if applicable.         
INTERNAL NOTE:
  To gather images or documents, please have the customer log into their
account an upload via Account Manager.  Get the MODS case and add it to Pulse Notes.
Review images for quality. 
Review any documentation for clarification/contradicting info.
THIS NEEDS TO BE COMPLETED WITH THE CUSTOMER ON THE LINE.
[X]
Yes
[ ]
No
Please upload 3 to 5 images. 
(approved)
If the customer can log into their account, follow these directions to upload via RAC
Request a Change (RAC) - Pro Serv Onboarding - Confluence (newfold.com) 
If the customer is unable to log into their account manager follow these steps:
 Account Access - Pro Serv Onboarding - Confluence (newfold.com)
Find the mods case and add to Pulse Notes. 
What page should this be included on?      
File has been exported to: 
business_information/rotating_banner.zip
File size: 201 KB, Width x Height (px): N/A, Format: ZIP
Uploaded by: N/A
Did you purchase a 2nd Rotating Banner? 
(approved)
[ ]
Yes
[X]
No
Did you purchase a Gallery? 
(approved)
[X]
Yes
[ ]
No
Please upload 5 to 30 images. 
(approved)
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If the customer can log into their account - follow these directions to upload via RAC
Request a Change (RAC) - Pro Serv Onboarding - Confluence (newfold.com) 
If the customer is unable to log into their account manager, follow these steps:
 Account Access - Pro Serv Onboarding - Confluence (newfold.com)
Find the mods case and add to Pulse Notes. 
What page should this be included on?    
File has been exported to: 
business_information/seat_lift_chair_gallery.zip
File size: 1.09 MB, Width x Height (px): N/A, Format: ZIP
Uploaded by: N/A
Did you purchase a 2nd Gallery? 
(approved)
[X]
Yes
[ ]
No
Please upload 5 to 30 images. 
(approved)
If the customer can log into their account - follow these directions to upload via RAC
Request a Change (RAC) - Pro Serv Onboarding - Confluence (newfold.com) 
If the customer is unable to log into their account manager, follow these steps:
 Account Access - Pro Serv Onboarding - Confluence (newfold.com)
Find the mods case and add to Pulse Notes. 
What page should this be included on?    
File has been exported to: 
business_information/scooters_power_equipment_gallery.zip
File size: 936 KB, Width x Height (px): N/A, Format: ZIP
Uploaded by: N/A
Did you purchase a 3rd Gallery? 
(approved)
[X]
Yes
[ ]
No
Please upload 5 to 30 images. 
(approved)
If the customer can log into their account - follow these directions to upload via RAC
Request a Change (RAC) - Pro Serv Onboarding - Confluence (newfold.com) 
If the customer is unable to log into their account manager, follow these steps:
 Account Access - Pro Serv Onboarding - Confluence (newfold.com)
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Find the mods case and add to Pulse Notes. 
What page should this be included on?    
File has been exported to: 
business_information/walking_aid_gallery.zip
File size: 944 KB, Width x Height (px): N/A, Format: ZIP
Uploaded by: N/A
2.7 Page Content
 The homepage serves as the virtual front door to your business, encapsulating the essence
of your brand and captivating visitors from the moment they arrive.  It's important that we
highlight the top three services prominently, each with a brief description and a clear call
to action.   We will include exclusive special offers on the homepage that can immediately
capture attention and drive engagement.  We will create three additional Service Pages and
a Contact Page.    
Home Page 
(approved)
Our team will craft the text  for your Home Page using the information provided in the
business overview section. Is there anything else you want us to include on the Home
Page? 
Augusta's One-Stop-Shop for Home Medical Equipment Sales & Rentals
Dedicated to Improving the Quality of Life
Providing the CSRA with quality products and services for nearly four decades, DuraMed
Medical stands as the area's largest retailer of home medical equipment (HME) offering an
ever-growing inventory of Golden Technologies and PRIDE Mobility lift chairs, indoor and
outdoor scooters, travel-sized power wheelchairs, and so much more.
We also rent hospital beds, lift chairs, patient lifts and power wheelchairs and scooters for
both long- and short-term home health needs.
Whether you're caring for an aging parent, recovering from surgery, or looking to improve
your mobility, our knowledgeable, caring team can help you be more independent and
create a safer home environment. From walkers and wheelchairs to mobility scooters,
power wheelchairs, and seat lift chairs, bath safety equipment, adult diapers, compression
hose and so much more, we aim to be your one stop shop for home care, comfort and
safety!
DuraMed’s Service Department
DuraMed hosts one of the only full-service medical equipment repair shops in the CSRA. As
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an authorized service center for Golden Technologies and Pride Mobility, our technicians
are certified to do warranty work and repairs on the lift chairs and scooters we sell. From
vehicle lift sales and installation to manual wheelchair and rollator repairs, our qualified
team will keep you moving.
Some of the services offered include; left-footed accelerator installation,
wheelchair/scooter lifts, seat lift chair/ scooter/ wheelchair repair, hand and foot control
installation, enhancements and repairs.
Please call (706) 737-0500 for an appointment on lift installs and other large/complex jobs.
Thanks!
Service Department Hours
Monday 8:30-4:30 pm
Wednesday 8:30-4:30 pm
Thursday 8:30-4:30 pm
About Us
[Insert Image. File Name: About Us]
In 1984 DuraMed Medical accepted the challenge of meeting the medical equipment and
supply needs of those requiring care in the home. We are locally owned and operated with
highly trained, qualified, and experienced staff. We are confident we can meet and exceed
the needs of those requiring home healthcare. Our mission statement is "Dedicated to
improving the quality of life" and in doing so to expand our scope of products and services
as we see the need arise, striving always to become the company with the widest array of
medical equipment and supplies in the area.
DuraMed Medical Services can meet your medical equipment needs from basic
wheelchairs and travel chairs to bathroom aids, lifts, powerchairs and scooters, seat lift
chairs, compression hose and much, much more. We also have an on-site Service
Department open from 8:30 - 5:30 on Mondays, Wednesdays and Thursdays for repairs,
lift installations, batteries and service calls are by appointment only.
COMPOUNDING PHARMACY LOCATIONS
Custom Pharmacy Evans
1202 Town Park Lane, Ste. 101
Evans, GA 30809
(706) 760-7956
Custom Pharmacy NA
4101 W Martintown Rd.
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North Augusta, SC 29841
(803) 693-5514
Product / Service Page 1 
(approved)
What Service / Product would you like to showcase? 
Don't forget to include any unique selling points!    
In the Store
What you will find in our store
Stay Safely in Your Home
Our goal is to help people retain mobility and remain safely in their homes. From seat lift
chairs, hospital beds, power wheelchairs, mobility scooters, and rollators, to a broad
selection of shower chairs, bathing aids, grab bars, and more, we are sincerely dedicated
to helping folks keep their independence.
We carry the most innovative products on the market for injury prevention and a wide
array of practical items like; adult diapers, bed pads (disposable & washable), slip-
resistant socks, walking canes and tips, heating pads, step stools, reachers, bed rails, and
more to preserve your wellbeing at home. To promote comfort, DuraMed offers the world
famous Kabooti cushion along with a multitude of pillows and bed wedges.
Comfort, safety and peace of mind are just one trip away! Stop by and see what's new at
DuraMed today!
Product / Service Page 2 
(approved)
What Service / Product would you like to showcase? 
 Don't forget to include any unique selling points!        
Seat Lift Chairs 
Seat Lift Chairs
DuraMed is a Flagship Dealer for Golden Technologies and Pride Mobility brands and home
to the largest selection of lift chairs, mobility scooters and power wheelchairs in the CSRA!
A seat lift recliner lessens the strain on arms, legs, and abdomen allowing you to sit and
stand with much greater ease. Seat lift chairs are ideal for surgical recovery from
abdominal, knee, and hip procedures.
Find your comfort zone in a lift chair from DuraMed today!
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We deliver!!
Pride FDA Class II Medical Devices are designed to aid individuals with mobility
impairments.
Product / Service Page 3 
(approved)
What Service / Product would you like to showcase? 
Scooters Power and Equipment 
Mobility Scooters and Power Wheelchairs
DuraMed is proud to be a Flagship Dealer for both Pride Mobility and Golden Technologies,
top manufacturers of the highest quality mobility scooters, power wheelchairs, and lift
chairs on the market today.
Injury or age doesn't have to slow you down! We can help you maintain or recover your
active lifestyle. Extended battery life and comprehensive driving controls allow you to
maintain your busy life with ease. Additionally, our line of travel scooters and power chairs
make travelling a breeze.
Stop by the store today and see for yourself what a wide selection we have to choose
from.
Did you purchase a 6th page? 
(approved)
[X]
Yes
[ ]
No
Product / Service Page 6 
(approved)
  What Service / Product would you like to showcase?         
Walking Aid 
Walking Aids & Accessories
* Rollators * Walkers * Canes (Plain & Fancy) * Tall Walkers * Crutches
* Cane Tips * Walker Bags & Baskets * MORE!
Did you purchase a 7th page? 
(approved)
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[X]
Yes
[ ]
No
Product / Service Page 7 
(todo)
  What Service / Product would you like to showcase?         
Bathroom Safety 
Bathroom Safety
Using the restroom doesn't have to be a hassle anymore because DuraMed has your
bathroom comfort and safety needs covered. From transfer benches to a wide variety of
shower chairs, bedside commodes, grab bars, elevated toilet seats, and bathing and
dressing aids, we offer the widest array of inventory in town for optimum comfort and
security.
Let our knowledgeable team help you find personalized solutions with our top-of- the-line
safety equipment and restore your peace of mind today. Stop by today for a more
comfortable life tomorrow.
Did you purchase a 8th page? 
(approved)
[X]
Yes
[ ]
No
Product / Service Page 8 
(todo)
  What Service / Product would you like to showcase?         
Misc.
Miscellaneous
Medical Supplies
With the largest medical showroom in the CSRA, DuraMed hosts a wide variety of medical
supplies. With compression hose, adult diapers, bed pads, crutch tips, diabetic socks,
ankle braces, thumb splints, post-op shoes, hand and foot care products and so much
more, DuraMed truly is a one-stop shop.
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Aids to Living
Over thirty years ago, DuraMed opened its doors dedicated, above all, to improving the
quality of life for our customers. Today we continue to honor that commitment by seeking
out new and innovative products to enhance the quality of your life. From reachers and
bathing aids to donuts, seat cushions, wedges, pillows, heating pads and more, DuraMed's
focus is on making lives easier and more comfortable. Stop by today and experience our
dedication first hand!
Did you purchase a 9th page? 
(approved)
[X]
Yes
[ ]
No
Product / Service Page 9 
(approved)
  What Service / Product would you like to showcase?         
Rentals 
Home Medical Equipment Rentals
With a wide variety of Medical Equipment to rent, DuraMed strives to be your one-stop
shop for short and long-term home medical equipment needs.
We rent mobility scooters, ultra-comfortable lift chairs, power and manual wheelchairs,
full-electric hospital beds, travel chairs, knee walkers, folding ramps and more. We offer
top-quality sleep chairs and scooters from Pride Mobility and Golden Technologies in a
variety of sizes and styles to provide ultimate comfort and expedite recovery. Let us help
you return to your best life a little sooner with our world class equipment!
Did you purchase a 10th page? 
(approved)
[X]
Yes
[ ]
No
Product / Service Page 10 
(approved)
  What Service / Product would you like to showcase?         
DuraMed Wellness 
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DuraMed Wellness
Stop by our 15th Street store today to meet our team or give us a call at 706-737-3955!
We offer professional-grade vitamins, supplements and nutraceuticals. Our friendly staff
can help you find the right product(s) to meet your wellness needs!
In-depth Nutraceutical and Hormone Replacement Therapy (HRT) Consultations are
available by appointment. 
Schedule yours today!
Our Compounding Pharmacies
Custom Pharmacy of Evans
1202 Towne Park Lane
Suite 101
706) 760-7956
Custom Pharmacy of North Augusta
401 W. Martintown Road
Suite 153
(803) 693-5514
Check out our new Podcast on Spotify! [Hyperlinked to:
http://open.spotify.com/show/0WBQArvKN7ymbyHVA2d095]
Did you purchase a 11th page? 
(approved)
[X]
Yes
[ ]
No
Product / Service Page 11 
(approved)
  What Service / Product would you like to showcase?         
Health & Wellness Supplements 
Quality of Life Vitamin Shoppe
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Vitamins: "vital minerals" that the body largely depends on the diet to supply in proper
amounts. Generally, the richest source of vitamins (and minerals) are fresh fruits,
vegetables, and grains. Many processed foods are stripped of their natural vitamins. Some
cooking methods also deplete vitamins. Nutritional supplements may contain vitamins that
are natural (food derived) or synthetic (manufactured). Ingredient and manufacturing
quality varies widely.
The challenge is almost always - where to start? Whether you're searching for natural
alternatives to prescription medications or supplementing the foods you eat to get the
balanced nutrition your body needs to ensure optimal health -- a multi-vitamin is often not
enough to fill the void.
With the vast array of vitamins and supplements available today, it can be difficult to
determine what is right for you. Our products and supplements are pharmaceutical grade
(highest in purity and contaminant-free) rather than the lower quality food grade found in
many supermarkets, health food, and discount stores. This equates to better absorption
the ingredients and the nutrients will be utilized to their fullest potential.
Come visit us today! Our staff is happy to assist you in finding the right vitamins to
optimize your health.
Learn about our nutraceutical brands!
[Insert Image. File Name: Metagenics]
"Metagenics was founded in 1983 on a brave new scientific concept: how the right
nutrition could help people realize their best health possible by influencing what makes
them unique—their genes. Back then we called it “genetic potential through nutrition.” It
also makes us unique—it’s been our mission and a key differentiator ever since."
Shop our Metagenics Web Store today and save 20% off your first order. Ground shipping
is FREE for orders over $49! FSA/HSA accounts accepted!!
[Insert Image. File Name: Nordic Naturals]
"Twenty-six years ago, when we gave customers their first taste of quality fish oil,
exceptional purity and freshness were keys to our success. Today, they remain
benchmarks of the product quality and effectiveness you should expect.
We source fish for our omega-3s products from some of the cleanest waters on earth, and
we bottle all our fish oils in an oxygen-free, nitrogen-rich environment to promote
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freshness. This guarantees effective, great-tasting fish oil in each serving. Almost all of our
products—fish oils, probiotics, vitamins, and more—are non-GMO, dairy and gluten free,
and we never use artificial flavors, colors, or preservatives."
[Insert Logo. File Name: MediHerb]
"MediHerb was born out of the desire for efficacious herbal therapy. It remains the driving
force behind every aspect of the company from raw material sourcing, manufacturing and
quality assurance under pharmaceutical standards. Our commitment to quality is
evidenced in every aspect of our business, from the rigorous sourcing and testing of herbs
and the in- depth research and development."
[Insert Logo. File Name: Standard Process]
"For more than 85 years Standard Process has made nutritional supplements with whole
food ingredients. Whole food supplements provide many nutrients not present in our
regular diets - vitamins, minerals, and phytonutrients that foods possess naturally in whole
food form."
[Insert Logo. File Name: Ortho Molecular]
"All of Ortho Molecular Products are evidence- based. The most reliable evidence comes in
the form of well controlled human clinical trials. At Ortho Molecular, we hold ourselves to a
standard of raw materials quality seldom seen in the supplement industry, it all starts with
asking the right question."
[Insert Logo. File Name: LifeExtension]
"Our focus is on quality, purity, and potency. Shouldn't that be your focus, too? The
ingredients that go into our supplements are not chosen based on cost; they are chosen
based on purity, potency, and the usage in successful scientific research. We use
ingredients and dosages that accurately replicate the most successful results obtained in
scientific studies for maximum efficiency and create patients that receive the best
results."
[Insert Logo. File Name: Ortho Molecular]
Shop Our Brands Online
[Insert Logo. File Name: The Cannabis Pharmacy]
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Click to shop our Cannabis offerings
[Insert Image. File Name: Ananda CBD]
[Insert Button. Button Name: Shop Delta 9 Gummies. Linked to:
https://cannabispharmacy.com/product-category/all-thc/delta-8-delta-9-delta-
10/ref/customrxduramed/?campaign=Delta-10-04-22]
[Insert Image. File Name: MedAmour]
MedAmourMedAmour is passionate about sexual health and its importance in our overall
quality of life. Here, you’ll find information on sexual health conditions and the products
that can help you cope, recover, and renew your passion.
• Use the button below and enter Promo Code: customrx to receive $10 off orders of $50
• Free shipping on orders $75 or more!
[Insert Button. Button Name: Discover MedAmour Today. Linked to:
https://medamour.com/discount/customrx]
[Insert Image. File Name: Ulta Lab Testz]
[Insert Logo. File Name: Metagenics Banner]
Shop our Metagenics Web Store and save 20% on your first order.
Ground shipping is FREE with orders over $49!
SA/HSA accounts accepted!!
[Insert Button. Button Name: Shop Our Metagenics Webs Store. Linked to:
http://eholgate.metagenics.com/]
[Insert Image. File Name: FullScript]
[Insert Button. Button Name: Shop All Brands. Will not be linked to any website for now]
Did you purchase a 12th page? 
(approved)
[X]
Yes
[ ]
No
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Product / Service Page 12 
(approved)
  What Service / Product would you like to showcase?         
Consultations With Eric
Eric Jamison Holgate completed his degree at the South Carolina School of Pharmacy in
1982. In 1984, he became Augusta’s first Home Infusion pharmacist, and opened the doors
to DuraMed Medical Services. In 1992, he opened the Custom Prescription Shoppe at
DuraMed, providing the CSRA and surrounding communities customized prescriptions with
personalized care. In 2014, his second compounding pharmacy, Custom Pharmacy,
opened in Evans, GA.
Eric is an active member of the American Pharmacist Association (APhA), The Professional
Compounding Centers of America (PCCA), International Academy of Compounding
Pharmacists (IACP) and The Compounders Group. Over the past 25 years, Eric has focused
his education on Bio-Identical Hormone Replacement for men and women and has become
a leading expert in the field. Additionally, Eric has completed advanced specialty training
in Nutrition, Sports Medicine, Pain Management, Endocrine, Andropause, Cosmeceutical
and Veterinary compounding.
CALL ANGIE AT (706) 737-3955 TO MAKE AN APPOINTMENT.
Making the Most of Your Consultation
-Fill out all forms prior to your appointment.
-Arrive a few minutes early so we can go over your paperwork and be sure it is complete
as to not take time away from your
  consultation.
-If you have recent lab work, please bring it.
-Make a list of any questions you may have or concerns you wish to address.
CLICK BELOW TO DOWNLOAD YOUR FORMS
[Insert Button. Button Name: Female Consult Form. Linked to PDF File:
female_medical_history_forms_new]
[Insert Button. Button Name: Menopause Type Questionnaire. Linked to PDF File:
menopause_type_questionnaire]
[Insert Button. Button Name: Male Consult Form. Linked to Word File:
male_medical_history_forms_new]
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[Insert Button. Button Name: Consent Form. Linked to Word File: patient-consent-form]
Did you purchase a 13th page? 
(approved)
[X]
Yes
[ ]
No
Product / Service Page 13 
(todo)
  What Service / Product would you like to showcase?         
Semaglutide
Semaglutide Prescriptions
Are you having difficulty filling *Semaglutide prescriptions with Methylcobalamin or
Levocarnitine? Call us today at (706) 737-3955 or (800) 637-1378. We can help with that
and you can pick up locally!
*generic Ozempic. Wegovy
Did you purchase a 14th page? 
(approved)
[X]
Yes
[ ]
No
Product / Service Page 14 
(approved)
  What Service / Product would you like to showcase?         
Phalback
Did you purchase a 15th page? 
(approved)
[ ]
Yes
[X]
No
Please upload any additional content or documents you would like for us to
consider when creating your website. 
(approved)
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File has been exported to: 
business_information/bathroom_safety_gallery.zip
File size: 576 KB, Width x Height (px): N/A, Format: ZIP
Uploaded by: N/A
File has been exported to: 
business_information/misc_gallery.zip
File size: 577 KB, Width x Height (px): N/A, Format: ZIP
Uploaded by: N/A
File has been exported to: 
business_information/rentals_gallery.zip
File size: 577 KB, Width x Height (px): N/A, Format: ZIP
Uploaded by: N/A
File has been exported to: 
business_information/patient-consent-form.docx
File size: 15.3 KB, Width x Height (px): N/A, Format: DOCX
Uploaded by: N/A
File has been exported to: 
business_information/male_medical_history_forms_new.docx
File size: 1.03 MB, Width x Height (px): N/A, Format: DOCX
Uploaded by: N/A
File has been exported to: 
business_information/menopause_type_questionnaire.pdf
File size: 67.7 KB, Width x Height (px): N/A, Format: PDF
Uploaded by: N/A
File has been exported to: 
business_information/female_medical_history_forms_new.docx
File size: 1.06 MB, Width x Height (px): N/A, Format: DOCX
Uploaded by: N/A
Anything else that would be helpful for us to know? 
(approved)
For example: if webpage content is uploaded would you like us to "rewrite" the content or
leave it "as-is"    
What are the top three services or products you'd like featured?
-CX provided 4 top services they want to feature.
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How do you want your customers to contact you?
-Additional:
Fax: 706-737-1144
Which Images would you like us to use?
-The file name of the images is where the images will be placed. Other image instructions
can be found on each of the product/service page sections.
-We can still proceed and use low quality images/logos, if there are.
Rotating Banner Images
-CX only provided 2 for the RB. Since the minimum is 3, we can choose another image
from any of the images provided for the website. Designer Discretion
-RB will be placed on the Home Page
Gallery
-The pages where the galleries will go to, is on their file name.
-CX purchased 6 galleries. I uploaded the 3 galleries files under Please upload any
additional content or documents you would like for us to consider when creating your
website section.
Product / Service Page 14
-On this page, there will be no copy, just 2 images. I have attached them under Please
upload any additional content or documents you would like for us to consider when
creating your website section.
Pages:
Cx has specific pages they want for the site. Please refer to the ff:
1. Home Page
2. In The Store
3. Seat Lift Chairs
4. Scooter & Power Equipment
5. Walking Aid
6. Bathroom Safety
7. Misc.
8. Rentals
9. DuraMed Wellness
10. Health & Wellness Supplements
11. Consultations With Eric
12. Semaglutide
13. Phalback
14. Contact Us
Content:
As-is
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Design, Layout,& Colors:
Cx confirmed that the design team can decide on the design, layout & colors of the
website
Additional Notes:
On the Page Contents, I included instructions on where to insert the some of the images,
buttons and their links, hyperlinks. Those instructions are in bracket. If the images
uploaded doesn't have a specific instruction on where we would insert them, our design
team can decide.
2.8 eCommerce
Did the customer purchase eCommerce? 
(approved)
[ ]
Yes
[X]
No
2.9 Feature Integrations
Did you purchase a Feature Integration? 
(approved)
[ ]
Yes
[X]
No
2.10 Closing
Once your website is complete, you'll receive an email with a link to your website, allowing
you to review it before I call you to complete the Welcome Call. The Welcome Call is crucial;
it enables us to gather your feedback, address any questions you may have, and provide
you with the necessary records to launch your site. Completing the Welcome Call ensures
that your service truly reflects your business.  
For your convenience, if you require assistance with any of your services, including any DIY
tasks you may have, please call us at 888-642-0197.
Thank you for choosing Pro Services        
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LOWER PRIORITY ADDITIONAL CONTEXT (use only when not conflicting with Final Notes):

Business Name: OP-85618
Business Type: Home Medical Equipment Retailer
Location: Augusta, Georgia, USA
--- Content from pro_website_-_cx_requests_live_call_-_in-23126.pdf ---
Pro Website - CX requests Live Call - IN-
23126
Company name:
Network Solutions Professional Services
Request owner:
Rhaila S
Client name(s):
Carolyn Holgate (rhaila.shockey8735346@newfold.com)
Request due:
02/27/2026
Exported on:
02/27/2026
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1.0 Instructions
Hi Carolyn, 
Thank you for your purchase! You've taken a great step toward enhancing your online
presence. 
Please complete the attached form to help us understand your website needs,  target
audience, location, competitors, and other key information. 
Form Tips: 
Use the left menu to navigate between sections. 
Your progress saves automatically—you can return at any time to finish. 
Submit each item for review when complete (blue = incomplete, green = complete). 
Please note that the form will lock after 48 hours. We cannot accept additional content
during this time. 
Support Hours: 
Monday–Friday, 8:00 AM–8:00 PM EST 
Phone: 
888-642-0197
We look forward to learning more about your business! 
Warm regards, 
The Pro Serv Team 
Note: This is a no-reply email and is not monitored. 
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2.0 Business Information
This Interview needs to be completed on the initial call.  DO NOT send a link to
the customer. 
Hi (CUSTOMER NAME) , again, my name is (YOUR NAME), and I will be working with you.
How are you doing today?
First, thank you for choosing (BRAND). Today, our goal is to collect information about your
business to gain a thorough understanding of your operations and effectively represent you
online. 
Please feel free to ask me any questions you have as we gather your business information.
When a first-time website visitor sees your site, you want them to quickly understand what
you offer and see enticing details about the business. 
2.1 Overview
What business name do you want to display on your website? 
(approved)
The capitalization and/or special characters is also 
important).   Example:  Barney's Burgers
& Barbecue 
DuraMed Medical
Give us a brief overview of your business. What do you do? 
(approved)
Example:  We are a bar and grill that serves burgers, barbecue bar food, and beer. We offer
pick up but not delivery and serve the Smallville, Indiana, area.
We sell and rent home medical equipment. We do not work with insurance. We are retail
only.
What are the top three services or products you'd like featured? 
(approved)
Example:  Casual Dining, Catering, Dine-in, Take Out, Outdoor Seating etc.
Don't forget to include any unique selling points!
Seat Lift Chairs
Mobility Equipment
Durable Medical Equipment
Walkers
What makes your business stand out against the competition? 
(approved)
Example: Voted 2019 best burger in Harristown, family-owned business, 30 years
experience, celebrating our 10th year, etc.
We'll use this to highlight what makes your business unique.
We've been for 40 years serving our area. Long term family business. We service
equipment that we sell. We are a flagship dealer for Golden Technology and Pride Mobility
brand.
What type of customers do you want to attract? 
(approved)
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Example: 20-something cowboys, suburban moms, families, etc.
This helps us tailor your website to your target audience.
Seniors
Senior Caregivers
Caregivers
People recovering from surgery who needs short term equipment
Where do the customers you’re targeting live? 
(approved)
 Example: 20-something cowboys, suburban moms, families, etc.
This helps us tailor your website to your target audience.
Central Savana River Area
Georgia and Surrounding Areas
Please provide your physical address. 
(approved)
1543 15th Street Augusta, GA 30901
2.2 Contact Information
How do you want your customers to contact you? 
(approved)
 Please enter your response, if applicable, in the right-hand column by double-clicking the
field.
 We'll feature these options prominently on your website.     
Contact Option
Answer
Phone
706-737-0500 and 800-637-1378 (Toll Free)
Email
duramed@outlook.com
Visit Us In Person
1543 15th Street Augusta, GA 30901
File has been exported to:
business_information/how_do_you_want_your_customers_to_contact_you_.csv
Format: CSV
Is this also the best number for us to reach you at? 
(approved)
[X]
Yes
[ ]
No
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What is your Email Address? 
(approved)
donna.duramedmedical@gmail.com - personal email of the cx (We will not display on the
website)
What are your Hours of Operation? 
(approved)
Please add 'NA' for any days you are closed, including Saturdays and Sundays.  
Example:
Monday–Friday: 9:00 AM – 5:00 PM 
 Saturday: N/A (Closed)
Sunday: N/A (Closed)     
Monday - Friday 8:30 am - 5:30 pm / Saturday & Sunday - Closed
2.3 Social Media Links
What social media links do you want displayed on this website? Please enter the URL if
applicable for those noted below.  Please enter NA if not applicable        
Social Media 
(approved)
Please double-click in the column to enter your answer. 
 
Social Media Type
Link to Social media
Facebook
facebook.com/duramedmedical
Instagram
Other
YT:
https://www.youtube.com/c/DuraMedMedicalSupplyAugusta
None
File has been exported to: 
business_information/social_media.csv
Format: CSV
2.4 Branding & Promotions
Provide a slogan or tagline if you have one. 
(approved)
Example: One stop. All done.
We'll use this on your website to keep your message consistent.
Dedicated to improving the quality of life
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Any offers, discounts, specials we should include on your website? 
(approved)
Special offers are a great way to entice someone to do business with you when shown
prominently on your Home Page. 
Example: Free consultation, Veterans save 25%, etc.
None
Do you have a Logo? Please have the customer upload the Logo via the account
manager. 
(todo)
If the customer can log into their account - follow these directions to upload via RAC
Request a Change (RAC) - Pro Serv Onboarding - Confluence (newfold.com)
If the customer is unable to log into their account manager, follow these steps:
 Account Access - Pro Serv Onboarding - Confluence (newfold.com)
Find the mods case and add to Pulse Notes. 
File has been exported to: 
business_information/duramed_logo.png
File size: 6.13 KB, Width x Height (px): 240 x 50, Format: PNG
Uploaded by: N/A
Do you have any marketing collateral? 
(approved)
  An existing website, a professional logo, and social media pages, such as Facebook, often
contain valuable information and marketing collateral, including brochures, sales
presentations, and promotional images.    
[ ]
Yes
[X]
no
2.5 Existing Website
Do you have an existing website? 
(approved)
[ ]
Yes
[X]
No
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2.6 Images & Galleries
It is essential to maintain a professional and consistent look for your brand across key
locations where customers will encounter your business.         
Which Images would you like us to use? Please upload them here. 
(approved)
If the customer can log into their account - follow these directions to upload via RAC
Request a Change (RAC) - Pro Serv Onboarding - Confluence (newfold.com)
If the customer is unable to log into their account manager follow these steps:
 Account Access - Pro Serv Onboarding - Confluence (newfold.com)
Find the mods case and add to Pulse Notes. 
File has been exported to: 
business_information/home_1.jpg
File size: 45.8 KB, Width x Height (px): 314 x 250, Format: JPG
Uploaded by: N/A
File has been exported to: 
business_information/about_us.png
File size: 78.6 KB, Width x Height (px): 285 x 198, Format: PNG
Uploaded by: N/A
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File has been exported to: 
business_information/home_4.jpg
File size: 29.5 KB, Width x Height (px): 225 x 250, Format: JPG
Uploaded by: N/A
File has been exported to: 
business_information/home_2.jpg
File size: 27 KB, Width x Height (px): 238 x 250, Format: JPG
Uploaded by: N/A
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File has been exported to: 
business_information/home_3.jpg
File size: 40.8 KB, Width x Height (px): 333 x 249, Format: JPG
Uploaded by: N/A
File has been exported to: 
business_information/in_the_store_1.jpg
File size: 158 KB, Width x Height (px): 600 x 800, Format: JPG
Uploaded by: N/A
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File has been exported to: 
business_information/in_the_store_3.jpg
File size: 112 KB, Width x Height (px): 600 x 800, Format: JPG
Uploaded by: N/A
File has been exported to: 
business_information/in_the_store_4.jpg
File size: 114 KB, Width x Height (px): 600 x 800, Format: JPG
Uploaded by: N/A
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File has been exported to: 
business_information/ine_the_store_2.jpg
File size: 123 KB, Width x Height (px): 627 x 836, Format: JPG
Uploaded by: N/A
File has been exported to: 
business_information/in_the_store_5.jpg
File size: 36.8 KB, Width x Height (px): 800 x 800, Format: JPG
Uploaded by: N/A
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File has been exported to: 
business_information/the_cannabis_pharmacy.jpg
File size: 11.2 KB, Width x Height (px): 179 x 179, Format: JPG
Uploaded by: N/A
File has been exported to: 
business_information/ulta_lab_test.png
File size: 106 KB, Width x Height (px): 300 x 250, Format: PNG
Uploaded by: N/A
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File has been exported to: 
business_information/fullscript.jpg
File size: 17 KB, Width x Height (px): 200 x 200, Format: JPG
Uploaded by: N/A
File has been exported to: 
business_information/medamour.png
File size: 25.5 KB, Width x Height (px): 122 x 182, Format: PNG
Uploaded by: N/A
File has been exported to: 
business_information/metagenics_banner.jpg
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File size: 4.34 KB, Width x Height (px): 279 x 89, Format: JPG
Uploaded by: N/A
File has been exported to: 
business_information/ananda_cbd.jpg
File size: 7.23 KB, Width x Height (px): 214 x 207, Format: JPG
Uploaded by: N/A
File has been exported to: 
business_information/lifeextension.png
File size: 6.74 KB, Width x Height (px): 149 x 38, Format: PNG
Uploaded by: N/A
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File has been exported to: 
business_information/ortho_molecular.png
File size: 23.2 KB, Width x Height (px): 132 x 123, Format: PNG
Uploaded by: N/A
File has been exported to: 
business_information/standard_process.gif
File size: 2.02 KB, Width x Height (px): 174 x 38, Format: GIF
Uploaded by: N/A
File has been exported to: 
business_information/mediherb.png
File size: 5.6 KB, Width x Height (px): 221 x 30, Format: PNG
Uploaded by: N/A
File has been exported to: 
business_information/nordic_naturals.png
File size: 8.61 KB, Width x Height (px): 156 x 38, Format: PNG
Uploaded by: N/A
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File has been exported to: 
business_information/metagenics.webp
File size: 4.11 KB, Width x Height (px): 177 x 177, Format: WEBP
Uploaded by: N/A
File has been exported to: 
business_information/consultation_with_eric.png
File size: 74.5 KB, Width x Height (px): 202 x 177, Format: PNG
Uploaded by: N/A
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File has been exported to: 
business_information/phalback_2.jpg
File size: 49.2 KB, Width x Height (px): 550 x 800, Format: JPG
Uploaded by: N/A
File has been exported to: 
business_information/phalback.jpg
File size: 70.5 KB, Width x Height (px): 550 x 800, Format: JPG
Uploaded by: N/A
Customer has images from an existing Website or Facebook or Instagram. 
(approved)
INTERNAL NOTE:
 If the client has photos that can be pulled from an existing website or
Facebook, please upload them here.
This upload field can be used for images that will be placed on the website, used in a
Gallery, or displayed in a Banner.
Be clear in your notes as to where these should be placed and what they are for Page,
Gallery, or Banner.
If the customer doesn't have any images that can be pulled from a website/Facebook -
mark as NA
No answer given
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Did you purchase a Rotating Banner? 
(approved)
Do not ask the customer if they have purchased any Add-on Products.
  
Purchased
products should have 
been discussed during the handoff from the BC.  You can also check
the OP.
If the customer didn't purchase any Add-On Products, 
select NO 
and move to the next
section if applicable.         
INTERNAL NOTE:
  To gather images or documents, please have the customer log into their
account an upload via Account Manager.  Get the MODS case and add it to Pulse Notes.
Review images for quality. 
Review any documentation for clarification/contradicting info.
THIS NEEDS TO BE COMPLETED WITH THE CUSTOMER ON THE LINE.
[X]
Yes
[ ]
No
Please upload 3 to 5 images. 
(approved)
If the customer can log into their account, follow these directions to upload via RAC
Request a Change (RAC) - Pro Serv Onboarding - Confluence (newfold.com) 
If the customer is unable to log into their account manager follow these steps:
 Account Access - Pro Serv Onboarding - Confluence (newfold.com)
Find the mods case and add to Pulse Notes. 
What page should this be included on?      
File has been exported to: 
business_information/rotating_banner.zip
File size: 201 KB, Width x Height (px): N/A, Format: ZIP
Uploaded by: N/A
Did you purchase a 2nd Rotating Banner? 
(approved)
[ ]
Yes
[X]
No
Did you purchase a Gallery? 
(approved)
[X]
Yes
[ ]
No
Please upload 5 to 30 images. 
(approved)
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If the customer can log into their account - follow these directions to upload via RAC
Request a Change (RAC) - Pro Serv Onboarding - Confluence (newfold.com) 
If the customer is unable to log into their account manager, follow these steps:
 Account Access - Pro Serv Onboarding - Confluence (newfold.com)
Find the mods case and add to Pulse Notes. 
What page should this be included on?    
File has been exported to: 
business_information/seat_lift_chair_gallery.zip
File size: 1.09 MB, Width x Height (px): N/A, Format: ZIP
Uploaded by: N/A
Did you purchase a 2nd Gallery? 
(approved)
[X]
Yes
[ ]
No
Please upload 5 to 30 images. 
(approved)
If the customer can log into their account - follow these directions to upload via RAC
Request a Change (RAC) - Pro Serv Onboarding - Confluence (newfold.com) 
If the customer is unable to log into their account manager, follow these steps:
 Account Access - Pro Serv Onboarding - Confluence (newfold.com)
Find the mods case and add to Pulse Notes. 
What page should this be included on?    
File has been exported to: 
business_information/scooters_power_equipment_gallery.zip
File size: 936 KB, Width x Height (px): N/A, Format: ZIP
Uploaded by: N/A
Did you purchase a 3rd Gallery? 
(approved)
[X]
Yes
[ ]
No
Please upload 5 to 30 images. 
(approved)
If the customer can log into their account - follow these directions to upload via RAC
Request a Change (RAC) - Pro Serv Onboarding - Confluence (newfold.com) 
If the customer is unable to log into their account manager, follow these steps:
 Account Access - Pro Serv Onboarding - Confluence (newfold.com)
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Find the mods case and add to Pulse Notes. 
What page should this be included on?    
File has been exported to: 
business_information/walking_aid_gallery.zip
File size: 944 KB, Width x Height (px): N/A, Format: ZIP
Uploaded by: N/A
2.7 Page Content
 The homepage serves as the virtual front door to your business, encapsulating the essence
of your brand and captivating visitors from the moment they arrive.  It's important that we
highlight the top three services prominently, each with a brief description and a clear call
to action.   We will include exclusive special offers on the homepage that can immediately
capture attention and drive engagement.  We will create three additional Service Pages and
a Contact Page.    
Home Page 
(approved)
Our team will craft the text  for your Home Page using the information provided in the
business overview section. Is there anything else you want us to include on the Home
Page? 
Augusta's One-Stop-Shop for Home Medical Equipment Sales & Rentals
Dedicated to Improving the Quality of Life
Providing the CSRA with quality products and services for nearly four decades, DuraMed
Medical stands as the area's largest retailer of home medical equipment (HME) offering an
ever-growing inventory of Golden Technologies and PRIDE Mobility lift chairs, indoor and
outdoor scooters, travel-sized power wheelchairs, and so much more.
We also rent hospital beds, lift chairs, patient lifts and power wheelchairs and scooters for
both long- and short-term home health needs.
Whether you're caring for an aging parent, recovering from surgery, or looking to improve
your mobility, our knowledgeable, caring team can help you be more independent and
create a safer home environment. From walkers and wheelchairs to mobility scooters,
power wheelchairs, and seat lift chairs, bath safety equipment, adult diapers, compression
hose and so much more, we aim to be your one stop shop for home care, comfort and
safety!
DuraMed’s Service Department
DuraMed hosts one of the only full-service medical equipment repair shops in the CSRA. As
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an authorized service center for Golden Technologies and Pride Mobility, our technicians
are certified to do warranty work and repairs on the lift chairs and scooters we sell. From
vehicle lift sales and installation to manual wheelchair and rollator repairs, our qualified
team will keep you moving.
Some of the services offered include; left-footed accelerator installation,
wheelchair/scooter lifts, seat lift chair/ scooter/ wheelchair repair, hand and foot control
installation, enhancements and repairs.
Please call (706) 737-0500 for an appointment on lift installs and other large/complex jobs.
Thanks!
Service Department Hours
Monday 8:30-4:30 pm
Wednesday 8:30-4:30 pm
Thursday 8:30-4:30 pm
About Us
[Insert Image. File Name: About Us]
In 1984 DuraMed Medical accepted the challenge of meeting the medical equipment and
supply needs of those requiring care in the home. We are locally owned and operated with
highly trained, qualified, and experienced staff. We are confident we can meet and exceed
the needs of those requiring home healthcare. Our mission statement is "Dedicated to
improving the quality of life" and in doing so to expand our scope of products and services
as we see the need arise, striving always to become the company with the widest array of
medical equipment and supplies in the area.
DuraMed Medical Services can meet your medical equipment needs from basic
wheelchairs and travel chairs to bathroom aids, lifts, powerchairs and scooters, seat lift
chairs, compression hose and much, much more. We also have an on-site Service
Department open from 8:30 - 5:30 on Mondays, Wednesdays and Thursdays for repairs,
lift installations, batteries and service calls are by appointment only.
COMPOUNDING PHARMACY LOCATIONS
Custom Pharmacy Evans
1202 Town Park Lane, Ste. 101
Evans, GA 30809
(706) 760-7956
Custom Pharmacy NA
4101 W Martintown Rd.
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North Augusta, SC 29841
(803) 693-5514
Product / Service Page 1 
(approved)
What Service / Product would you like to showcase? 
Don't forget to include any unique selling points!    
In the Store
What you will find in our store
Stay Safely in Your Home
Our goal is to help people retain mobility and remain safely in their homes. From seat lift
chairs, hospital beds, power wheelchairs, mobility scooters, and rollators, to a broad
selection of shower chairs, bathing aids, grab bars, and more, we are sincerely dedicated
to helping folks keep their independence.
We carry the most innovative products on the market for injury prevention and a wide
array of practical items like; adult diapers, bed pads (disposable & washable), slip-
resistant socks, walking canes and tips, heating pads, step stools, reachers, bed rails, and
more to preserve your wellbeing at home. To promote comfort, DuraMed offers the world
famous Kabooti cushion along with a multitude of pillows and bed wedges.
Comfort, safety and peace of mind are just one trip away! Stop by and see what's new at
DuraMed today!
Product / Service Page 2 
(approved)
What Service / Product would you like to showcase? 
 Don't forget to include any unique selling points!        
Seat Lift Chairs 
Seat Lift Chairs
DuraMed is a Flagship Dealer for Golden Technologies and Pride Mobility brands and home
to the largest selection of lift chairs, mobility scooters and power wheelchairs in the CSRA!
A seat lift recliner lessens the strain on arms, legs, and abdomen allowing you to sit and
stand with much greater ease. Seat lift chairs are ideal for surgical recovery from
abdominal, knee, and hip procedures.
Find your comfort zone in a lift chair from DuraMed today!
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We deliver!!
Pride FDA Class II Medical Devices are designed to aid individuals with mobility
impairments.
Product / Service Page 3 
(approved)
What Service / Product would you like to showcase? 
Scooters Power and Equipment 
Mobility Scooters and Power Wheelchairs
DuraMed is proud to be a Flagship Dealer for both Pride Mobility and Golden Technologies,
top manufacturers of the highest quality mobility scooters, power wheelchairs, and lift
chairs on the market today.
Injury or age doesn't have to slow you down! We can help you maintain or recover your
active lifestyle. Extended battery life and comprehensive driving controls allow you to
maintain your busy life with ease. Additionally, our line of travel scooters and power chairs
make travelling a breeze.
Stop by the store today and see for yourself what a wide selection we have to choose
from.
Did you purchase a 6th page? 
(approved)
[X]
Yes
[ ]
No
Product / Service Page 6 
(approved)
  What Service / Product would you like to showcase?         
Walking Aid 
Walking Aids & Accessories
* Rollators * Walkers * Canes (Plain & Fancy) * Tall Walkers * Crutches
* Cane Tips * Walker Bags & Baskets * MORE!
Did you purchase a 7th page? 
(approved)
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Network Solutions Professional Services
[X]
Yes
[ ]
No
Product / Service Page 7 
(todo)
  What Service / Product would you like to showcase?         
Bathroom Safety 
Bathroom Safety
Using the restroom doesn't have to be a hassle anymore because DuraMed has your
bathroom comfort and safety needs covered. From transfer benches to a wide variety of
shower chairs, bedside commodes, grab bars, elevated toilet seats, and bathing and
dressing aids, we offer the widest array of inventory in town for optimum comfort and
security.
Let our knowledgeable team help you find personalized solutions with our top-of- the-line
safety equipment and restore your peace of mind today. Stop by today for a more
comfortable life tomorrow.
Did you purchase a 8th page? 
(approved)
[X]
Yes
[ ]
No
Product / Service Page 8 
(todo)
  What Service / Product would you like to showcase?         
Misc.
Miscellaneous
Medical Supplies
With the largest medical showroom in the CSRA, DuraMed hosts a wide variety of medical
supplies. With compression hose, adult diapers, bed pads, crutch tips, diabetic socks,
ankle braces, thumb splints, post-op shoes, hand and foot care products and so much
more, DuraMed truly is a one-stop shop.
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Aids to Living
Over thirty years ago, DuraMed opened its doors dedicated, above all, to improving the
quality of life for our customers. Today we continue to honor that commitment by seeking
out new and innovative products to enhance the quality of your life. From reachers and
bathing aids to donuts, seat cushions, wedges, pillows, heating pads and more, DuraMed's
focus is on making lives easier and more comfortable. Stop by today and experience our
dedication first hand!
Did you purchase a 9th page? 
(approved)
[X]
Yes
[ ]
No
Product / Service Page 9 
(approved)
  What Service / Product would you like to showcase?         
Rentals 
Home Medical Equipment Rentals
With a wide variety of Medical Equipment to rent, DuraMed strives to be your one-stop
shop for short and long-term home medical equipment needs.
We rent mobility scooters, ultra-comfortable lift chairs, power and manual wheelchairs,
full-electric hospital beds, travel chairs, knee walkers, folding ramps and more. We offer
top-quality sleep chairs and scooters from Pride Mobility and Golden Technologies in a
variety of sizes and styles to provide ultimate comfort and expedite recovery. Let us help
you return to your best life a little sooner with our world class equipment!
Did you purchase a 10th page? 
(approved)
[X]
Yes
[ ]
No
Product / Service Page 10 
(approved)
  What Service / Product would you like to showcase?         
DuraMed Wellness 
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DuraMed Wellness
Stop by our 15th Street store today to meet our team or give us a call at 706-737-3955!
We offer professional-grade vitamins, supplements and nutraceuticals. Our friendly staff
can help you find the right product(s) to meet your wellness needs!
In-depth Nutraceutical and Hormone Replacement Therapy (HRT) Consultations are
available by appointment. 
Schedule yours today!
Our Compounding Pharmacies
Custom Pharmacy of Evans
1202 Towne Park Lane
Suite 101
706) 760-7956
Custom Pharmacy of North Augusta
401 W. Martintown Road
Suite 153
(803) 693-5514
Check out our new Podcast on Spotify! [Hyperlinked to:
http://open.spotify.com/show/0WBQArvKN7ymbyHVA2d095]
Did you purchase a 11th page? 
(approved)
[X]
Yes
[ ]
No
Product / Service Page 11 
(approved)
  What Service / Product would you like to showcase?         
Health & Wellness Supplements 
Quality of Life Vitamin Shoppe
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Vitamins: "vital minerals" that the body largely depends on the diet to supply in proper
amounts. Generally, the richest source of vitamins (and minerals) are fresh fruits,
vegetables, and grains. Many processed foods are stripped of their natural vitamins. Some
cooking methods also deplete vitamins. Nutritional supplements may contain vitamins that
are natural (food derived) or synthetic (manufactured). Ingredient and manufacturing
quality varies widely.
The challenge is almost always - where to start? Whether you're searching for natural
alternatives to prescription medications or supplementing the foods you eat to get the
balanced nutrition your body needs to ensure optimal health -- a multi-vitamin is often not
enough to fill the void.
With the vast array of vitamins and supplements available today, it can be difficult to
determine what is right for you. Our products and supplements are pharmaceutical grade
(highest in purity and contaminant-free) rather than the lower quality food grade found in
many supermarkets, health food, and discount stores. This equates to better absorption
the ingredients and the nutrients will be utilized to their fullest potential.
Come visit us today! Our staff is happy to assist you in finding the right vitamins to
optimize your health.
Learn about our nutraceutical brands!
[Insert Image. File Name: Metagenics]
"Metagenics was founded in 1983 on a brave new scientific concept: how the right
nutrition could help people realize their best health possible by influencing what makes
them unique—their genes. Back then we called it “genetic potential through nutrition.” It
also makes us unique—it’s been our mission and a key differentiator ever since."
Shop our Metagenics Web Store today and save 20% off your first order. Ground shipping
is FREE for orders over $49! FSA/HSA accounts accepted!!
[Insert Image. File Name: Nordic Naturals]
"Twenty-six years ago, when we gave customers their first taste of quality fish oil,
exceptional purity and freshness were keys to our success. Today, they remain
benchmarks of the product quality and effectiveness you should expect.
We source fish for our omega-3s products from some of the cleanest waters on earth, and
we bottle all our fish oils in an oxygen-free, nitrogen-rich environment to promote
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freshness. This guarantees effective, great-tasting fish oil in each serving. Almost all of our
products—fish oils, probiotics, vitamins, and more—are non-GMO, dairy and gluten free,
and we never use artificial flavors, colors, or preservatives."
[Insert Logo. File Name: MediHerb]
"MediHerb was born out of the desire for efficacious herbal therapy. It remains the driving
force behind every aspect of the company from raw material sourcing, manufacturing and
quality assurance under pharmaceutical standards. Our commitment to quality is
evidenced in every aspect of our business, from the rigorous sourcing and testing of herbs
and the in- depth research and development."
[Insert Logo. File Name: Standard Process]
"For more than 85 years Standard Process has made nutritional supplements with whole
food ingredients. Whole food supplements provide many nutrients not present in our
regular diets - vitamins, minerals, and phytonutrients that foods possess naturally in whole
food form."
[Insert Logo. File Name: Ortho Molecular]
"All of Ortho Molecular Products are evidence- based. The most reliable evidence comes in
the form of well controlled human clinical trials. At Ortho Molecular, we hold ourselves to a
standard of raw materials quality seldom seen in the supplement industry, it all starts with
asking the right question."
[Insert Logo. File Name: LifeExtension]
"Our focus is on quality, purity, and potency. Shouldn't that be your focus, too? The
ingredients that go into our supplements are not chosen based on cost; they are chosen
based on purity, potency, and the usage in successful scientific research. We use
ingredients and dosages that accurately replicate the most successful results obtained in
scientific studies for maximum efficiency and create patients that receive the best
results."
[Insert Logo. File Name: Ortho Molecular]
Shop Our Brands Online
[Insert Logo. File Name: The Cannabis Pharmacy]
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Click to shop our Cannabis offerings
[Insert Image. File Name: Ananda CBD]
[Insert Button. Button Name: Shop Delta 9 Gummies. Linked to:
https://cannabispharmacy.com/product-category/all-thc/delta-8-delta-9-delta-
10/ref/customrxduramed/?campaign=Delta-10-04-22]
[Insert Image. File Name: MedAmour]
MedAmourMedAmour is passionate about sexual health and its importance in our overall
quality of life. Here, you’ll find information on sexual health conditions and the products
that can help you cope, recover, and renew your passion.
• Use the button below and enter Promo Code: customrx to receive $10 off orders of $50
• Free shipping on orders $75 or more!
[Insert Button. Button Name: Discover MedAmour Today. Linked to:
https://medamour.com/discount/customrx]
[Insert Image. File Name: Ulta Lab Testz]
[Insert Logo. File Name: Metagenics Banner]
Shop our Metagenics Web Store and save 20% on your first order.
Ground shipping is FREE with orders over $49!
SA/HSA accounts accepted!!
[Insert Button. Button Name: Shop Our Metagenics Webs Store. Linked to:
http://eholgate.metagenics.com/]
[Insert Image. File Name: FullScript]
[Insert Button. Button Name: Shop All Brands. Will not be linked to any website for now]
Did you purchase a 12th page? 
(approved)
[X]
Yes
[ ]
No
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Product / Service Page 12 
(approved)
  What Service / Product would you like to showcase?         
Consultations With Eric
Eric Jamison Holgate completed his degree at the South Carolina School of Pharmacy in
1982. In 1984, he became Augusta’s first Home Infusion pharmacist, and opened the doors
to DuraMed Medical Services. In 1992, he opened the Custom Prescription Shoppe at
DuraMed, providing the CSRA and surrounding communities customized prescriptions with
personalized care. In 2014, his second compounding pharmacy, Custom Pharmacy,
opened in Evans, GA.
Eric is an active member of the American Pharmacist Association (APhA), The Professional
Compounding Centers of America (PCCA), International Academy of Compounding
Pharmacists (IACP) and The Compounders Group. Over the past 25 years, Eric has focused
his education on Bio-Identical Hormone Replacement for men and women and has become
a leading expert in the field. Additionally, Eric has completed advanced specialty training
in Nutrition, Sports Medicine, Pain Management, Endocrine, Andropause, Cosmeceutical
and Veterinary compounding.
CALL ANGIE AT (706) 737-3955 TO MAKE AN APPOINTMENT.
Making the Most of Your Consultation
-Fill out all forms prior to your appointment.
-Arrive a few minutes early so we can go over your paperwork and be sure it is complete
as to not take time away from your
  consultation.
-If you have recent lab work, please bring it.
-Make a list of any questions you may have or concerns you wish to address.
CLICK BELOW TO DOWNLOAD YOUR FORMS
[Insert Button. Button Name: Female Consult Form. Linked to PDF File:
female_medical_history_forms_new]
[Insert Button. Button Name: Menopause Type Questionnaire. Linked to PDF File:
menopause_type_questionnaire]
[Insert Button. Button Name: Male Consult Form. Linked to Word File:
male_medical_history_forms_new]
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[Insert Button. Button Name: Consent Form. Linked to Word File: patient-consent-form]
Did you purchase a 13th page? 
(approved)
[X]
Yes
[ ]
No
Product / Service Page 13 
(todo)
  What Service / Product would you like to showcase?         
Semaglutide
Semaglutide Prescriptions
Are you having difficulty filling *Semaglutide prescriptions with Methylcobalamin or
Levocarnitine? Call us today at (706) 737-3955 or (800) 637-1378. We can help with that
and you can pick up locally!
*generic Ozempic. Wegovy
Did you purchase a 14th page? 
(approved)
[X]
Yes
[ ]
No
Product / Service Page 14 
(approved)
  What Service / Product would you like to showcase?         
Phalback
Did you purchase a 15th page? 
(approved)
[ ]
Yes
[X]
No
Please upload any additional content or documents you would like for us to
consider when creating your website. 
(approved)
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File has been exported to: 
business_information/bathroom_safety_gallery.zip
File size: 576 KB, Width x Height (px): N/A, Format: ZIP
Uploaded by: N/A
File has been exported to: 
business_information/misc_gallery.zip
File size: 577 KB, Width x Height (px): N/A, Format: ZIP
Uploaded by: N/A
File has been exported to: 
business_information/rentals_gallery.zip
File size: 577 KB, Width x Height (px): N/A, Format: ZIP
Uploaded by: N/A
File has been exported to: 
business_information/patient-consent-form.docx
File size: 15.3 KB, Width x Height (px): N/A, Format: DOCX
Uploaded by: N/A
File has been exported to: 
business_information/male_medical_history_forms_new.docx
File size: 1.03 MB, Width x Height (px): N/A, Format: DOCX
Uploaded by: N/A
File has been exported to: 
business_information/menopause_type_questionnaire.pdf
File size: 67.7 KB, Width x Height (px): N/A, Format: PDF
Uploaded by: N/A
File has been exported to: 
business_information/female_medical_history_forms_new.docx
File size: 1.06 MB, Width x Height (px): N/A, Format: DOCX
Uploaded by: N/A
Anything else that would be helpful for us to know? 
(approved)
For example: if webpage content is uploaded would you like us to "rewrite" the content or
leave it "as-is"    
What are the top three services or products you'd like featured?
-CX provided 4 top services they want to feature.
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How do you want your customers to contact you?
-Additional:
Fax: 706-737-1144
Which Images would you like us to use?
-The file name of the images is where the images will be placed. Other image instructions
can be found on each of the product/service page sections.
-We can still proceed and use low quality images/logos, if there are.
Rotating Banner Images
-CX only provided 2 for the RB. Since the minimum is 3, we can choose another image
from any of the images provided for the website. Designer Discretion
-RB will be placed on the Home Page
Gallery
-The pages where the galleries will go to, is on their file name.
-CX purchased 6 galleries. I uploaded the 3 galleries files under Please upload any
additional content or documents you would like for us to consider when creating your
website section.
Product / Service Page 14
-On this page, there will be no copy, just 2 images. I have attached them under Please
upload any additional content or documents you would like for us to consider when
creating your website section.
Pages:
Cx has specific pages they want for the site. Please refer to the ff:
1. Home Page
2. In The Store
3. Seat Lift Chairs
4. Scooter & Power Equipment
5. Walking Aid
6. Bathroom Safety
7. Misc.
8. Rentals
9. DuraMed Wellness
10. Health & Wellness Supplements
11. Consultations With Eric
12. Semaglutide
13. Phalback
14. Contact Us
Content:
As-is
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Design, Layout,& Colors:
Cx confirmed that the design team can decide on the design, layout & colors of the
website
Additional Notes:
On the Page Contents, I included instructions on where to insert the some of the images,
buttons and their links, hyperlinks. Those instructions are in bracket. If the images
uploaded doesn't have a specific instruction on where we would insert them, our design
team can decide.
2.8 eCommerce
Did the customer purchase eCommerce? 
(approved)
[ ]
Yes
[X]
No
2.9 Feature Integrations
Did you purchase a Feature Integration? 
(approved)
[ ]
Yes
[X]
No
2.10 Closing
Once your website is complete, you'll receive an email with a link to your website, allowing
you to review it before I call you to complete the Welcome Call. The Welcome Call is crucial;
it enables us to gather your feedback, address any questions you may have, and provide
you with the necessary records to launch your site. Completing the Welcome Call ensures
that your service truly reflects your business.  
For your convenience, if you require assistance with any of your services, including any DIY
tasks you may have, please call us at 888-642-0197.
Thank you for choosing Pro Services        
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Uploaded Files Considered

Uploaded Content Preview

--- Content from pro_website_-_cx_requests_live_call_-_in-23126.pdf ---
Pro Website - CX requests Live Call - IN-
23126
Company name:
Network Solutions Professional Services
Request owner:
Rhaila S
Client name(s):
Carolyn Holgate (rhaila.shockey8735346@newfold.com)
Request due:
02/27/2026
Exported on:
02/27/2026
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1.0 Instructions
Hi Carolyn, 
Thank you for your purchase! You've taken a great step toward enhancing your online
presence. 
Please complete the attached form to help us understand your website needs,  target
audience, location, competitors, and other key information. 
Form Tips: 
Use the left menu to navigate between sections. 
Your progress saves automatically—you can return at any time to finish. 
Submit each item for review when complete (blue = incomplete, green = complete). 
Please note that the form will lock after 48 hours. We cannot accept additional content
during this time. 
Support Hours: 
Monday–Friday, 8:00 AM–8:00 PM EST 
Phone: 
888-642-0197
We look forward to learning more about your business! 
Warm regards, 
The Pro Serv Team 
Note: This is a no-reply email and is not monitored. 
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2.0 Business Information
This Interview needs to be completed on the initial call.  DO NOT send a link to
the customer. 
Hi (CUSTOMER NAME) , again, my name is (YOUR NAME), and I will be working with you.
How are you doing today?
First, thank you for choosing (BRAND). Today, our goal is to collect information about your
business to gain a thorough understanding of your operations and effectively represent you
online. 
Please feel free to ask me any questions you have as we gather your business information.
When a first-time website visitor sees your site, you want them to quickly understand what
you offer and see enticing details about the business. 
2.1 Overview
What business name do you want to display on your website? 
(approved)
The capitalization and/or special characters is also 
important).   Example:  Barney's Burgers
& Barbecue 
DuraMed Medical
Give us a brief overview of your business. What do you do? 
(approved)
Example:  We are a bar and grill that serves burgers, barbecue bar food, and beer. We offer
pick up but not delivery and serve the Smallville, Indiana, area.
We sell and rent home medical equipment. We do not work with insurance. We are retail
only.
What are the top three services or products you'd like featured? 
(approved)
E